Privacy Policy

We collect information to provide, improve, and secure our Services. This may include:

A. Information You Provide to Us

• Account Information: Name, email address, organisation, and password when you create an account.

• Billing Information: Payment details, billing address, and transaction history (processed via secure third-party providers).

• Communications: Feedback, support requests, or messages you send to us.
   

B. Information Collected Automatically

• Usage Data: Log files, analytics events, and dashboard interaction data (e.g., page views, time on platform).

• Technical Data: IP address, browser type, device ID, operating system, and connection information.

• Cookies and Similar Technologies: Used to improve your experience, remember preferences, and analyse site performance.
   

C. Environmental & AI Data (Platform Use)
If your organisation connects systems to Gaia, we may process:

• AI model metadata (e.g., size, compute usage, energy consumption)

• Energy and carbon metrics

• Organisational configuration and efficiency data
   

This data is processed solely to deliver the sustainability insights and reporting features you’ve requested. We do not sell your personal data. We retain personal data only as long as necessary to fulfil the purposes described in this policy or as required by law. When data is no longer needed, we securely delete or anonymise it.

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Gaia is not directed toward children under 16, and we do not knowingly collect personal information from them.
 

We use industry-standard encryption, access controls, and monitoring to protect your information. However, no online service is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.